T e r m s o f s a l eAcknowledgment of these terms and conditions do not affect your statuary rights as a consumer.
AvailabilityAll goods are sold subject to availability. If an order is delayed due to stock availability we will advise you by e-mail and offer the option to cancel the order with a full refund
ShippingOur average turnaround for this month is approx. 2.2 days for instock goods. Shipping is Monday, Tuesday, Thursday and Friday only. Our post leaves our premises at 2:00pm All orders after this point are for the next post. We will attempt to dispatch instock goods the same day however we do not offer this as a service level agreement. Typical times prior to dispatch for out of stock products is 1 - 4 weeks. Shipping is generally provided by Royal Mail, City Link, Parcel Force UPS, FedEx or similar service. Our website will choose the most economical option unless you request otherwise in advance. For international shipments we use UPS, FedEx or similar services. Should you require we can arrange delivery on your own account
Our website currently can only calculate shipping charges for orders within the United Kingdom. If you need to place an order to a destination outside of the UK please contact us either by email or telephone, prior to placing any order.
Collection at the shopThe prices on our web site reflect online orders only. You may collect the items from our shop and negate handling and postage charges however you need to complete and pay for the order online. Once you have placed an order you will be notified by email when your order is ready for collection. You must have received notification from us that your order is ready otherwise the prices for the items you have selected (and/or paid for) are those that are in effect at the shop, at the time of your visit/purchase.
Quoted delivery chargesIf you select to use a third party payment system such as paypal and you enter an address different from the delivery vicinity you entered on our website your order may be cancelled and payment refunded.
For credit card and other electronic transactions such as paypal, google checkout, worldpay etc... . Shipping is ONLY to the registered address of the card or account used to make the payment.
Returned orders due to carrier unable to deliver, incorrect or insufficient mailing information providedA reasonable handling charge for redelivery or cancellation of the order will be applied. For returned shipments where the carrier was unable to deliver the items you will be required to bear the full cost and any additional charges should you request any further delivery attempts. We are not able to specify to our carriers specific instructions, example throw over the garden fence if nobody answers !! Of course we are willing to work with you for exceptions however it must be mutually agreed upon.
Undeliverable or uncollected goodsIf you have paid for goods and selected to pick them up from our store. Unless you notify us in advance or at the time of the order we will hold the items for 7 days. If not collected after this period we reserve the right to resell such items and refund your payment minus any processing fees.
Payment OptionsWe accept cash (only at our shop), most major credit cards and paypal. We welcome payments by cheque however we do not ship goods until the funds have cleared. (Unless you hold an account with us)
AcceptanceWhen confirmation of the order is received either via us or third party, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we (Avenue Supplies) send you an invoice, email, or receipt indicating such.
Typographical ErrorsIn the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Product Images / SpecificationsWe strive to ensure all images and specifications are correct at the time of publication, they can vary. As such we cannot accept responsibility for incorrect images , dimensions or general information about the product and request you check with the manufacturer (where possible we provide links to the manufacturer) prior to purchase for suitability. If you are in any doubt contact us via email or telephone prior to completing your order.
System And Software MalfunctionsWe reserve the right to cancel and refund in full where paid any order that has been incorrectly priced due to a software or system malfunction
SamplesShould you request a sample regardless of suitability you are obliged to pay for the cost of the sample including any applicable tax, duties and local VAT should you choose not to proceed with the order.
ReturnsWe try to ensure that the purchase process is a simple and hassle free procedure. We want you to know that your satisfaction in how we conduct transactions and the products we sell is paramount.
Once shipped, if you are not happy with the goods purchased from us you can return the items provided they are unopened and resalable for a full refund of the value of the goods within 7 days of the purchase date. There is a 25% restocking fee for special order items, bulk order items or items that we require our engineers to check such as electronic products that include heating controls and timers. Regrettably we cannot refund the shipping costs either to you or from us unless the item is defective. In the event you need to return an item please let us know by email the item(s) you are returning, the reason for the return and the original invoice number (we do not cross ship) We will then provide you with a return authorisation number that must be marked on the outside of the package.
RefundsIn most cases refunds are credited back to you in the same method we received them.
International ordersFor our overseas customers we apologize however we can only export non volatile, non combustible, non hazardous based goods.